Happy Lobster Truck

Month: September 2016

Customer of the Week: September 30

img_0934-jpgWelcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

 

It’s been a few weeks since we had a Customer of the Week, but we think this week’s is as strong as ever.  Shout out to our newest COW, Amanda!

Like most of our regulars, Amanda has a go-to order: Haddock Sandwich…plain.

That’s right, no spicy mayo, no tartar sauce, no regular mayo. Just some perfectly fried Maine Haddock in all of it’s glory. Now, we aren’t ones who like our Haddock plain (top side spicy mayo, bottom side tartar, because why have one condiment when you can have two?), but we have to hand it to Amanda, this fish is so good, it can stand by itself.

On this particular day, we spotted Amanda in line and we were concerned, because as luck would have it, we were out of Haddock.   Well, Amanda shocked us all by going with the Lobster Grilled Cheese because A) the Lobster Grilled Cheese is awesome and B) Amanda is awesome and must have read our minds. Awkward exchange avoided.

Cheers Amanda, thanks for being so awesome and for somehow knowing when we are out of Haddock. Just try to use your mind-reading powers for good.  Your next order is on the house!

Liquid Gold is Setting the Bar for Customer Service

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At the Happy Lobster, customer service is our number one priority.  In our industry, we work with a variety of different vendors, from distributors to shipping companies to graphic designers.  Unfortunately, in dealing with any service company, both personally and professionally, you can often be left feeling like you were just another transaction to the person you were working with.  Still, some that we have done business with have inspired us to be better in our own interactions with customers.  While we believe our customer service is second to none, our work with companies like Liquid Gold Design keep us striving to be better.

As a food business, I am constantly in need of having designs printed in some way.  Whether it is a new menu, promotion for the truck, a banner for a festival, or business cards, something is always coming up that requires new prints.  So, I was lucky to be introduced to Juan at Liquid Gold Design in the beginning stages of the Happy Lobster.  Since then, I have become a regular customer.  Not only does Liquid Gold produce high-quality prints at an extremely fair price, but Juan and his team are as reliable as any company I have ever worked with.  Still, it was only recently that I saw exactly how far that reliability went.

We were preparing for a big event one weekend when I ran into a problem: I needed a new menu printed.  The problem was accentuated by the fact that it was Thursday, I needed the menu by Saturday, and I had no free time to make it over to Liquid Gold in Bucktown.  As usual, Juan had a solution. “No problem,” he said, “I’ll get it printed and have it delivered to you tomorrow.”  I was far from surprised, as I had come to Juan with a quick turnaround more times than I’d like to admit, but still, it reminded me how awesome and committed to his business he actually was.

Still, Friday night rolled around, and I arrived home late to find that the sign had never been delivered.  I was surprised that this had happened, but figured it was a problem with the delivery, and I shot Juan a note to let him know of the issue.  At that point, I started mapping out how’d I’d get around without the new menu the next day.  I figured we could use an old menu, patch a few things up, and while it wouldn’t be ideal, we would survive.  That’s when I received a message back from Juan: “I’m sorry my brother, I know it was printed and ready before I left today. I just dropped it off downstairs, I’m sorry for the confusion.”  It was 11:15 pm on a Friday night.  Before I could race downstairs to thank him, Juan was gone. I was absolutely floored.

Juan and the team at Liquid Gold’s commitment to customer service inspires us to be better.  They have set the bar high, and our promise is to always aim for that bar.

For more information on Liquid Gold, please visit their website or call (773) 252-5015. We have had incredible prints of all kinds taken care of, including banners, menu boards, and business cards.

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Customer of the Week: September 2

IMG_0825Welcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

 

Shout out to our next Customer of the Week, Tammy!

Tammy is currently mad at us because we haven’t had blueberry whoopie pies in quite sometime and blueberry whoopie pies are A) totally awesome B) completely underrated and C) WHY DON’T WE HAVE THEM WTF MAYBE WE SHOULD BRING THEM BACK SOON OKAY WE WILL BRING THEM BACK SOON.

In her Customer of the Week photo, Tammy has momentarily forgiven us, most likely because she is holding a lobster grilled cheese and, let’s be honest, it’s pretty hard to stay mad at someone when you’re holding a lobster grilled cheese.  That’s a fact proven by science, you guys.

Here’s to Tammy, who is an awesome, loyal customer who always greets us with a smile.  Your next grilled cheese (and like, 12 blueberry whoopie pies) are on us!

PS: When we bring the blueberry whoopie pies back, you guys can thank Tammy.