Happy Lobster Truck

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Keep up with the latest happenings at The Happy Lobster Truck.

We’ve Been Inspected 39 Times in 12 Months

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As some of you have seen, ABC ran an “investigation” into the sanitation practices of food trucks in Chicago, and the city’s ability to inspect and control them.  Without any prior knowledge of sanitation practices on food trucks, or how often we are actually inspected, ABC has cast a cloud over our industry that is completely unfounded.  Our relationship with our customers is always our number one priority, so we feel it is our responsibility to make public two very important facts about the sanitation practices at the Happy Lobster Truck:

  1. Over the past 12 months, the Happy Lobster Truck has been inspected Thirty-Nine (39) times, including 16 times in 4 days at the Taste of Chicago. We have been inspected in counties all over Illinois and in multiple states.
  2. We have never failed an inspection in almost two years of being in business.
  3. We use gloves and tongs to handle all of our food. With that said, it should be noted that industry standard only requires gloves when handling ready-to-eat foods. In other words, food that will not receive any further cooking (thus killing any existing microorganisms), should always be handled with gloves. Clean, bare hands are used by chefs in kitchens all over the world.

Food trucks are inspected for every event outside of the city of Chicago that they attend, a detail that this news report simply skimmed over.  The report focused on “canvass”, otherwise known as “surprise”, inspections.  While inspections in other cities are expected and known, when you are inspected, on average, 2-3 times a month, it is pretty hard to fake compliance.

In an effort to be completely transparent with our customers, below you will find six such inspection reports from the past 12 months.  We are also happy to provide dates and counties of every inspection we have passed to anyone who would like the information.  At the Happy Lobster, our customers can be confident that the food they eat is not only delicious, but always safe to eat.

Kane

Elgin

DuPage

Kendall – Two

Lake County

Customer of the Week: December 2

fullsizerender-1Welcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

 

Cheers to our newest Customer of the Week, Major!

Now, Wikipedia says “in the United States Army, Marine Corps, and Air Force, major is a field grade military officer rank above the rank of captain and below the rank of lieutenant colonel.” We’re not sure exactly what that means, but it sounds important, which makes a lot of sense because Major is a very important customer!  Like most of our Customers of the Week, Major has been visiting us since the very beginning over on the corner of Wacker & Adams.  He always asks how we are doing, and has even brought a few new customers our way.  If the Happy Lobster was a unit in the military, Major would be the major.

We salute you, Major Major, our newest customer of the week.

Customer of the Week: November 4

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Welcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

 

Cheers to our newest Customer of the Week, Louis!

Now, most people love our lobster grilled cheese (because cheese and lobster), but Louis might just be the mayor of Lobster Grilled Cheeseville.  Yes, that’s a town we just made up, get over it or you won’t be invited to visit. How much does he love our lobster grilled cheese?  Well, consider that we told him he was going to be Customer of the Week and all we needed was his picture, and he couldn’t even wait until after it was taken to dig in.  In all honesty, we’re surprised this doesn’t happen more often.  Louis’s next goal is to get us to follow him back on Twitter.  Keep working, man, it might happen someday.

Cheers, Louis, your next lobster grilled cheese is on the house!

Customer of the Week: October 14

img_0798Welcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

 

We want to give a big shout out to our newest Customer of the Week, Scott!

Scott has been with the Happy Lobster since Day 1. From our stand at Northwestern football games last season to lunch stops in the Loop, we can always count on peering towards the line to see a familiar smile and wave. That’s the kind of longevity that can only end in a well-deserved Customer of the Week honor.

We have a feeling Scott is going to be the talk of the office today, and to that we say: Take it in, Scott, it doesn’t get much better than this. Cheers and thank you for all of your continued support, your next Happy Roll is on us!

Customer of the Week: September 30

img_0934-jpgWelcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

 

It’s been a few weeks since we had a Customer of the Week, but we think this week’s is as strong as ever.  Shout out to our newest COW, Amanda!

Like most of our regulars, Amanda has a go-to order: Haddock Sandwich…plain.

That’s right, no spicy mayo, no tartar sauce, no regular mayo. Just some perfectly fried Maine Haddock in all of it’s glory. Now, we aren’t ones who like our Haddock plain (top side spicy mayo, bottom side tartar, because why have one condiment when you can have two?), but we have to hand it to Amanda, this fish is so good, it can stand by itself.

On this particular day, we spotted Amanda in line and we were concerned, because as luck would have it, we were out of Haddock.   Well, Amanda shocked us all by going with the Lobster Grilled Cheese because A) the Lobster Grilled Cheese is awesome and B) Amanda is awesome and must have read our minds. Awkward exchange avoided.

Cheers Amanda, thanks for being so awesome and for somehow knowing when we are out of Haddock. Just try to use your mind-reading powers for good.  Your next order is on the house!

Liquid Gold is Setting the Bar for Customer Service

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At the Happy Lobster, customer service is our number one priority.  In our industry, we work with a variety of different vendors, from distributors to shipping companies to graphic designers.  Unfortunately, in dealing with any service company, both personally and professionally, you can often be left feeling like you were just another transaction to the person you were working with.  Still, some that we have done business with have inspired us to be better in our own interactions with customers.  While we believe our customer service is second to none, our work with companies like Liquid Gold Design keep us striving to be better.

As a food business, I am constantly in need of having designs printed in some way.  Whether it is a new menu, promotion for the truck, a banner for a festival, or business cards, something is always coming up that requires new prints.  So, I was lucky to be introduced to Juan at Liquid Gold Design in the beginning stages of the Happy Lobster.  Since then, I have become a regular customer.  Not only does Liquid Gold produce high-quality prints at an extremely fair price, but Juan and his team are as reliable as any company I have ever worked with.  Still, it was only recently that I saw exactly how far that reliability went.

We were preparing for a big event one weekend when I ran into a problem: I needed a new menu printed.  The problem was accentuated by the fact that it was Thursday, I needed the menu by Saturday, and I had no free time to make it over to Liquid Gold in Bucktown.  As usual, Juan had a solution. “No problem,” he said, “I’ll get it printed and have it delivered to you tomorrow.”  I was far from surprised, as I had come to Juan with a quick turnaround more times than I’d like to admit, but still, it reminded me how awesome and committed to his business he actually was.

Still, Friday night rolled around, and I arrived home late to find that the sign had never been delivered.  I was surprised that this had happened, but figured it was a problem with the delivery, and I shot Juan a note to let him know of the issue.  At that point, I started mapping out how’d I’d get around without the new menu the next day.  I figured we could use an old menu, patch a few things up, and while it wouldn’t be ideal, we would survive.  That’s when I received a message back from Juan: “I’m sorry my brother, I know it was printed and ready before I left today. I just dropped it off downstairs, I’m sorry for the confusion.”  It was 11:15 pm on a Friday night.  Before I could race downstairs to thank him, Juan was gone. I was absolutely floored.

Juan and the team at Liquid Gold’s commitment to customer service inspires us to be better.  They have set the bar high, and our promise is to always aim for that bar.

For more information on Liquid Gold, please visit their website or call (773) 252-5015. We have had incredible prints of all kinds taken care of, including banners, menu boards, and business cards.

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Customer of the Week: September 2

IMG_0825Welcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

 

Shout out to our next Customer of the Week, Tammy!

Tammy is currently mad at us because we haven’t had blueberry whoopie pies in quite sometime and blueberry whoopie pies are A) totally awesome B) completely underrated and C) WHY DON’T WE HAVE THEM WTF MAYBE WE SHOULD BRING THEM BACK SOON OKAY WE WILL BRING THEM BACK SOON.

In her Customer of the Week photo, Tammy has momentarily forgiven us, most likely because she is holding a lobster grilled cheese and, let’s be honest, it’s pretty hard to stay mad at someone when you’re holding a lobster grilled cheese.  That’s a fact proven by science, you guys.

Here’s to Tammy, who is an awesome, loyal customer who always greets us with a smile.  Your next grilled cheese (and like, 12 blueberry whoopie pies) are on us!

PS: When we bring the blueberry whoopie pies back, you guys can thank Tammy.

Customer of the Week: August 26

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Welcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

Shout out to our next Customer of the Week, Josh!

We’ve been hitting up the NBC Tower for a long time, and in all of our trips over to 450 N Cityfront Plaza, Josh has never missed one.  When we were younger, that kind of perfect attendance record would get you a meaningless certificate or an embarrassing bumper sticker on your mom’s mini van.  Today? That perfect attendance record gets you free lobster.

And they say it’s all downhill after college. 😏

Cheers, Josh, your next meal is on us!

Customer of the Week: August 19

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Welcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

 

Shout out to our next Customer of the Week, Kevin!

Kevin likes to say he has a “love/hate” relationship with our truck. Let’s break that down:

❤️Loves: premium Maine lobster, chocolate whoopie pies, not having to figure out where to go to lunch when we are nearby.❤️

😡Hates: Lunch everywhere else just isn’t as good anymore, we’re guessing? We’re not sure, he didn’t really elaborate on the “hate” portion.😡

Cheers, Kevin, your next Happy Roll and whoopie pie are on us!

Customer of the Week: August 5

Screen Shot 2016-08-05 at 9.35.31 AMWelcome to another edition of our Customer of the Week program.  Each week, we will highlight one of our regular customers, and that person will get their next meal free at the truck (who says there’s no such thing as a free lunch?).  So how do you become Customer of the Week? It’s a fairly simple three step process:

  1. You love lobster
  2. You love The Happy Lobster
  3. You’re awesome (which is sort of a bi-product of the first two steps)

Happy eating!

 

Shout out to our newest Customer of the Week, Duke aka “The Duke” aka “Wayne Brady’s doppelgänger”!


The Duke has always been one of our happiest customers, which is why we were concerned when he showed up to the truck one day looking dejected:

“What’s up, Duke?”

“I made a big mistake,” he said.

“You went and had a different lobster roll, didn’t you?”

“Yes.” 😞

“And it was a big mistake, wasn’t it?”

“Yes.” 😞

“Never gonna happen again, is it?”

“Nope!” 😀

Cheers, Duke, you’re the man, and your next Happy Lobster Roll is on us!